We are working as fast as we can to keep up with demand. All of our pieces are hand made right here in Downtown LA. If your item is backordered, that means its already in production and will be back in our inventory asap!
* Yes, Kibrono provides free return shipping. :) Products purchased from our online store can be returned for a full refund or exchanged within 60 days from the date you received your order. All items must be in their original packaging, unworn, unwashed, and without any alterations.
To return an item please follow the directions below: 1. Please email email@example.com and let us know the order number and the item(s) you would like to return. 2. We will then email you a pre-paid USPS return label that you can print and attach to the box and drop at any USPS location near you. 3. A refund will be issued once your return has been received and accepted. Please allow 1-2 business days to receive confirmation of the acceptance of your return. At that time a refund will be initiated to your account. Please note that all original expedited shipment fees are non-refundable. We kindly ask that you allow an additional 5-7 business days for your refund to post to your account.
As of right now we aren't offering exchanges. Simply return your item(s) using the steps above and make a new transaction for the item(s) you would like instead.